+64 9 367 6987Anjouan ALSI-300677
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Three ways to reach a person

You need a real person at Maxispin Casino right now

Reach our team by live chat, e-mail or phone and get a reply in minutes, any hour of the day.

Start live chat Licensed & audited
Paid today
744,444 NZ$
3,628 Playing now
Licensed operatorRegulated under license ALSI-300677 by Anjouan Offshore Finance Authority since 2006.
Fast payoutsAverage withdrawal processing in 30 minutes, with up to NZ$82,000 maximum per transaction.
Data protection128-bit SSL encryption secures all player data and financial transactions on our platform.
Help is a click away

Your question meets the right person

Our team keeps every question moving, no matter which of these you choose.

A reply in about 4 minutes
Best for quick questions and anything urgent; a real agent picks up in about 4 minutes, around the clock.
Start chat
Write it down and send
Best for documents and anything you want in writing; send to [email protected] and expect a reply in about 12 hours.
Write to us
Talk it through by phone
Best for anything complex you would rather talk through; call +64 9 367 6987 (NZST) and a person answers in about 1 minute.
Call us
Reading this in New Zealand

Support built for New Zealand players

By the end you will know exactly who to call, e-mail and turn to here in New Zealand.

Reach us

Local phone+64 9 367 6987
Support time zoneNZST
LanguagesEnglish, German, Finnish, Norwegian
Support e-mail[email protected]

Who watches

Supervisory authorityAnjouan Offshore Finance Authority, ALSI-300677

Get help

Gambling help groupsProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme

Maxispin Casino cares beyond its games

For residents of New Zealand, independent services give free, confidential support with gambling problems. Each one works separately from Maxispin Casino, so you can speak openly about what you are facing and find a way forward at your own pace.

Problem Gambling Foundation of New Zealand. Free counselling and practical support for anyone whose gambling is causing worry or harm, including whanau.

Gambling Helpline New Zealand. A caring ear around the clock for a confidential chat about gambling struggles, whether yours or someone else's.

Multi-Venue Exclusion Programme. Lets you block yourself from gambling venues across the country, helping you keep a firm boundary in place.

Learn more
Right inbox, right away

Land in the right inbox first time

This block settles which address to use so your message reaches the team that handles it.

Your account

General support and questions[email protected]
Document verification (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Everything else

Complaints and disputes[email protected]
Personal data and privacy requests[email protected]
Business and partnerships[email protected]
Hours and Replies

Night or day, the same short wait

These figures settle how quickly each channel reaches a real person, whatever the hour.

Live chat

Live chat hoursAvailable around the clock
Live chat first reply4 minutes
All hours shown inNZST

E-mail

E-mail address[email protected]
E-mail reply12 hours

Phone

Phone number+64 9 367 6987
Phone waiting time1 minute

Less back-and-forth when the details are ready

Pull these together first and the team can act on your question in one exchange.

  • Your registered e-mail address
  • Account username or player number
  • Transaction date and amount in NZ$
  • Screenshots of the error or game
  • Reference number from any earlier message
Answers without the wait

Maxispin Casino support, explained simply

Most players arrive worried about a slow reply; this clears that up first.

trustWhere do I go if the answer I got was not satisfying?+
Start by asking the support team to look again, since a fresh pair of eyes often resolves it. Should that still leave you unhappy, send the details to [email protected] and we will review it properly. If the outcome is still not right for you, you may take it to the Anjouan Offshore Finance Authority.
trustWhy should I trust that Maxispin Casino is licensed?+
The casino operates under a license from the Anjouan Offshore Finance Authority, numbered ALSI-300677. That regulator sets the rules we must follow on fairness and player protection. The license sits with Maxispin Casino LLC, registration 845107.
trustCan I close my account whenever I want to?+
Yes, one message to [email protected] is all it takes to close your account. If money is still in play, withdraw it first or it may be held while the closure is processed. For a firmer break from gambling, ask about self-exclusion as well.
trustWhere do I ask for a copy or deletion of my data?+
Send that request to [email protected] and the privacy team will handle it. You can ask for a copy of the personal data we hold about you, or ask us to delete it where the law allows. We reply within the usual support window.
trustWhy does support answer in several languages?+
Our team helps players in English, German, Finnish and Norwegian, so you can write in whichever feels most natural. A clear conversation in your own language means fewer misunderstandings. A reply still reaches you quickly whatever language you choose.
trustWhat if verification is taking longer than I expected?+
Checks usually finish within about 35 hours once we have your photo ID, proof of address and a payment card image. If it stretches beyond that, send a gentle nudge to [email protected] and the team will check where it stands. Getting documents in early keeps everything moving.
trustWhy can I reach support at night and at weekends?+
Help runs around the clock, so the time on the clock in New Zealand never decides whether someone is there. A voice on the phone typically answers in about one minute, and live chat in around four. E-mails settle within twelve hours.
Being Taken Seriously

Maxispin Casino complaints, step by step

Most players worry a complaint will vanish into a queue, so here is exactly where it goes next.

Your side in writing
Start with the team that already knows your case. Describe what went wrong, add the date and any reference number, and ask for a written answer rather than a quick fix.
Reference and written outcome
Expect a reference number for your complaint and a reply that explains the outcome. Keep that number, because every later step asks for it and it keeps the case moving.
Ask for a senior review
If the answer still leaves you short, ask for the matter to go higher inside the casino. A senior handler reviews the file, the chat log and any payment records before replying.
Where do I escalate a dispute?
Should the internal route end without a result you accept, you can take the matter to the Anjouan Offshore Finance Authority, which licenses Maxispin Casino. Bring your reference number and the written outcome.
Who Runs the Site

Familiar brand, named operator

This block settles who holds the licence and where to write a formal letter.

Company

Legal nameMaxispin Casino LLC
Company number845107 (Anjouan)
AddressHombo Road, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority
Licence numberALSI-300677

Writing to us

Support e-mail[email protected]

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