Your controls

Set your own limits at Maxispin Casino before you play

Play is for adults aged 18+ only, and every Maxispin Casino account carries deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion.

Set a limit

Licensed operatorRegulated under license ALSI-300677 by Anjouan Offshore Finance Authority since 2006.

Four key facts

What to know before you set a limit

One glance answers who runs the casino, who is old enough to play, and where to call.

Minimum age18+

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-300677

Gambling Helpline Aotearoa0800 654 655

Limit and exclusion help[email protected]

Control where you need it

Your account, your own boundaries

Maxispin Casino builds these into every account, so the choice about how much and how long stays with you.

Your weekly top-up ceiling

Caps how much money you can add to the account, and the cap holds until you change it. Switch it on before your first deposit of the week, while your head is clear.

How much can I lose?

Caps the net amount you are willing to see go in a set stretch of play. Choose it if a losing run tends to push you to chase it back.

An evening that runs long

Shows a quiet notice at intervals you pick, so the clock does not run away from you. Turn it on for evening sessions when time slips by fastest.

Take the break you keep putting off

Takes a break from play for a stretch you choose, giving you room to step back and think. Reach for it when you want distance without closing the door.

How long can I lock myself out?

Closes your account to play for a period you set, and the block stays in place for that whole time. Use it when a break is not enough and you want play out of reach.

At the settings page

From intention to a limit in place

A few minutes at your account settings leaves you with a limit that matches what you can spend.

Sign in and look around

Sign in with your email address and password, then head to the settings area of the account. Check that your details are up to date before you change anything.

A clear view of your settings

Look for the responsible gambling area, where every control sits together. Confirm which tools are already switched on from earlier visits.

A cap that fits your week

Pick a deposit limit, a loss limit or a session time allowance, whichever matches the concern you have. Read the summary of what you selected before you go on.

Confirm and check it shows

Approve the change and wait for the confirmation to appear on screen. Check that the new setting shows as active the next time you open the section.

Help that stays private

Where can I get help with gambling in New Zealand?

For mornings after play has cost you more than you meant it to.

Gambling Helpline Aotearoa

A free, confidential line for players and for family members worried about someone else, answering at any hour and reachable by text as well as by call. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling at no cost, run with peer and cultural support across 18 clinics, plus a freephone, a text option and weekday daytime hours for players and relatives. pgf.nz

Safer Gambling Aotearoa

A Health New Zealand information site for people who gamble and for their families, covering signs of harm, practical tips and a finder for local support. safergambling.org.nz

Fun on the way in, strain on the way out

Catching these early keeps a habit small and keeps choices yours. What comes next is simple: put a limit in place in your account, or take a pause, and let the help services carry the rest.

Any of these in your own week is reason enough to act early.

Play runs longer than you planned it to
You chase a loss with a bigger deposit
Money meant for bills goes on a session
You keep play hidden from people close to you
Deposits follow straight after a win or a loss
You feel restless on days you do not play
Borrowing becomes part of your play

Underage play and support for the household

ID before the first spin. Nobody under 18 can open a Maxispin Casino account. Photo ID is checked at registration, and age is confirmed again before the first withdrawal.

The shared device in the lounge. A blocker on the shared laptop or phone filters gambling pages before anyone reaches a login screen. Put it on devices a young person uses, not just your own.

Free advice for relatives. Talk about money and time without blame, then ring Gambling Helpline Aotearoa on 0800 654 655. It is free, open around the clock and advises relatives too.

A short pause differs from a long exclusion

Do I need a few days off? A time-out is a break of hours or days that you start from inside your casino account. Access is closed for the period you choose, and play resumes by itself once it ends.

A long stop, no early exit. Self-exclusion locks your account for a long stretch, up to two years, and it cannot be undone early. You start it in your account settings, and sign-in stays closed until the term you picked runs out.

Set the stop in your account. New Zealand has no national self-exclusion register, so your own account is where the stop gets set. Choose the longest term on offer if you are unsure, and let the confidential helpline support you alongside it.

Limits and exclusion answers

Clear answers before you decide

You will know exactly what your account offers, what a pause does and who answers when it gets hard.

Where do I find the limit settings on my phone?+

Same place as on a laptop. Sign in through your mobile browser, open the account section and the limit options sit right there, so you never need a desktop to put a cap on play.

Can I call the helpline when it is someone else who gambles?+

Yes. The Gambling Helpline Aotearoa takes calls from relatives and friends as well as from players, and it runs around the clock on 0800 654 655, with a free text option on 8006.

Does stopping play here also block me at other casinos?+

No. New Zealand has no national self-exclusion register, so an exclusion you set is held in your Maxispin Casino account only. Other operators will not see it, and you would need to make your own arrangements with each of them.

What if the amount I picked no longer matches my week?+

Go back to the same account section and set a different figure. You are never locked into a number you chose in a different month, and the change sits in the same place as the original.

Can I ask for my self-exclusion to be lifted sooner?+

No. Once you pick a period, it stays for that whole period, and asking support to shorten it will not work. Treat it as a firm commitment rather than a switch you can flick back on a good day.

Who do I contact to shut my account down permanently?+

Write to [email protected] and say you want the account closed. Support handles the request, and remember you may hold one account only, so a new one cannot simply be opened afterwards.